Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect personal information when you use the services provided by Foxy Gold. We take your privacy seriously and set out below what data we process, why we do it and how you can manage your information.

Types of data we collect

We collect a range of information to operate accounts and provide our services. This includes personal data you give us directly, technical information collected automatically and transactional records of your activity on the site.

Personal data

Personal data covers information that identifies you - for example your name, date of birth, email address, postal address and payment details. We also store identity documents where required for verification and to comply with our account checks.

Technical data

Technical data includes IP address, device identifiers, browser and operating system details, language preferences and log data about how you use our site. This information helps us to maintain security, troubleshoot issues and improve site performance.

Transactional data

Transactional data covers deposits, withdrawals, wagering history and game activity. We record timestamps, amounts, payment methods and the outcome of transactions to support account management, customer queries and fraud prevention.

How we use your information

We use data to create and manage your account, process payments, verify identity and comply with legal and regulatory requirements. We also use information to respond to enquiries, prevent fraud and improve the service. Where permitted, we may use anonymised or aggregated data for analytics and reporting.

Data protection practices

We protect personal data using appropriate technical and organisational measures, including encryption, access controls and secure storage. Access to personal information is limited to staff and authorised third parties who need it to carry out their duties.

Cookies and tracking technologies

We use cookies and similar technologies to provide essential site functionality, remember preferences and deliver analytics. You can control cookie settings through your browser; please note that disabling certain cookies may affect the site experience.

User rights

You have rights in relation to your personal information, including the right to access, correct, restrict processing or request deletion of data where applicable. You may also object to certain processing and request a copy of personal data we hold about you.

Access, correction and deletion of data

To access, update or request removal of your data, contact our privacy team at [email protected]. We will respond in line with applicable legal requirements and may need to retain certain information for record-keeping or compliance reasons.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services and other third parties necessary to provide the service. Where we use third parties, we require them to protect data and only process it for specified purposes.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will notify account holders via the site or by email. For more information about our practices or to raise a concern, contact [email protected]. FoxyGold is committed to handling your data responsibly and transparently.